What is outreach?
MSD serves approximately 1.4 million people in the St. Louis metropolitan area and it is a priority for us to communicate with our customers. Every time a resident receives a statement from us, drives by a work crew upgrading our infrastructure, or experiences flooding in their neighborhood after a heavy rain, they form an opinion about us and our services. Our customers and their needs matter to us.
MSD's business focused culture includes reaching out and connecting with our customers to build their confidence in our abilities to meet our mission: providing innovative, effective wastewater and stormwater management to protect our environment and the health and safety of our community.
Who are we talking to and why?
We are contacting cities and neighborhoods within our service area to inform communities about our services, priorities, and local programs and projects. We want to reach out to our customers, listen to their issues and answer their questions about our services.
In addition, we are also educating the community about the Clean Rivers Health Communities Program, a multi-decade, multi-billion dollar initiative to improve the quality of the area’s rivers, streams and creeks.
