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Accounting Should I charge MSD sales tax? How do I get paid for products and services delivered to MSD? What can I do to make sure my payment from MSD is not delayed? 1. Should I charge MSD sales tax? No. MSD is a municipal government and exempt from sales tax. 2. How do I get paid for products and services delivered to MSD? Submit an invoice to the address listed on the purchase order. If no address is given submit the invoice to: Attn: Accounts Payable, 2350 Market Street, St Louis, Missouri 63103. 3. What can I do to make sure my payment from MSD is not delayed? The best way to assure prompt payment is to include the MSD purchase order number on the invoice along with correct pricing.  Public Records What are the procedures for obtaining access to public records / information from MSD? How much can MSD charge for producing copies of public records, and can the records custodian require the person requesting the record to make copies? 1. What are the procedures for obtaining access to public records / information from MSD? E-mail requests to SunshineRequests@stlmsd.com 2. How much can MSD charge for producing copies of public records, and can the records custodian require the person requesting the record to make copies? Refer to: Chapter 610, Revised Statutes of Missouri, 2004.  Customer Care Who is responsible for the sewer lateral line? What is the difference between a storm line and sanitary line? Who is responsible for replacing my vent cover? Who maintains the basins (retention/detention) and culverts? Who maintains the creeks and channels? What is an easement? Who can I call about recycling or hazard waste? When should I contact a plumber? How can I get water backup insurance? Who do I talk to about my customer account, i.e. billing issues, name changes, purchase or sale of a property, water usage, etc.? 1. Who is responsible for the sewer lateral line? Homeowners are responsible for the maintenance of the private lateral lines. For additional information, contact the Lateral Line Insurance Program sponsored by St. Louis City (314) 768-2810), St. Louis County (314) 615-8427 or your governing municipality. 2. What is the difference between a storm line and sanitary line? A storm line accepts and drains the ground water. A sanitary line receives wastewater from your home. 3. Who is responsible for replacing my vent cover? The vent cover is the responsibility of the homeowner and can be purchased at a plumbing hardware store. 4. Who maintains the basins (retention/detention) and culverts? Retention & detention basins are maintained by the subdivision trustees or governing municipality. Culverts are maintained by St. Louis County or governing municipality. 5. Who maintains the creeks and channels? MSD maintains the flow of the creek only, i.e. (tree in creek blocking the water flow) and improved channels. 6. What is an easement? An easement is an interest in real property that conveys use, but not ownership of a portion of an owner's property. 7. Who can I call about recycling or hazard waste? Recycling information is available through the St. Louis County Recycling Hotline at 314-286-9200. 8. When should I contact a plumber? If your internal plumbing is causing a backup in your sink, bathtub or your toilets to overflow. 9. How can I get water backup insurance? Contact your homeowner's insurance company or your governing municipality for information on the lateral line insurance program. 10. Who do I talk to about my customer account, i.e. (billing issues, name changes, purchase or sell of a property, water usage etc.)? Call the MSD Billing Division at 1-866-281-5737.